Logging in on mobile, and getting unlocked if it goes wrong
Ten seconds to log in on your phone. This page is for the other times.
username or email address, same as desktop, with optional 2FA if you've switched it on. A password manager with mobile autofill is worth setting up here more than anywhere - typing a strong password on a phone keyboard gets old fast.
Forgot your password
Tap through to password reset.
Enter your registered email address - the casino sends an email with reset instructions.
It opens straight in your phone's mail app - set a new password from there.
What actually gets an account locked
- Not responding to a KYC-related contact attempt within 2 weeks of a withdrawal request
- Suspected fraud, collusion, or chargebacks
- Multiple accounts, including one per household (multi-accounting is treated as fraud)
- Using a VPN to mask location or identity
- Being enrolled in an external self-exclusion program
- Providing false or incomplete registration data
That's different from self-exclusion, which is something you choose, not something that happens to you.
If a lockout - or your own play - has you rattled, Gambling Help Online - 1800 858 858 / gamblinghelponline.org.au is there for Australians, independent of Smokos.